GRIEVANCE REDRESSAL MECHANISM

Effective Date: 28-03-2026

At Bewerker and Snaco Style, we are committed to providing a transparent, efficient, and fair environment for all our users, customers, and sellers. In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, we have established a dedicated Grievance Redressal Mechanism.

1. Grievance Officer Details

If you have any complaints, concerns, or grievances regarding our platform, products, digital services, or any potential violations of our Terms and Conditions or Privacy Policy, please reach out to our appointed Grievance Officer.

Name of Grievance Officer: Rakesh Kannoth
Designation: Grievance Officer
Company: Bewerker (Snaco Style / Bewerker Websites)
Email: general.info@bewerker.com
Phone: +91 9535230432
Business Address: 6-53, Puthur, Ettukudukka, Karivellur, Kannur, Kerala-670521
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

2. How to File a Grievance

To ensure your grievance is addressed promptly, please include the following details when contacting the Grievance Officer:

Your full name and contact information (Phone number and Email address).
Your Order ID or Service Request Number (if applicable).
A clear and detailed description of the complaint or issue.
Any supporting documents, screenshots, or evidence related to the grievance.

3. Resolution Timeline

We take all grievances seriously and aim to resolve them in a timely and structured manner. Upon receiving your complaint, we will follow the timeline mandated by law:

Acknowledgment: We will acknowledge the receipt of your grievance within 48 hours of receiving your email or written correspondence.
Resolution: We will process your grievance and strive to provide a final resolution within 1 month (30 days) from the date of receipt.

4. Seller-Related Disputes (Snaco Style)

If your grievance pertains to a product purchased from a third-party seller on the Snaco Style marketplace, our Grievance Officer will forward the complaint to the respective seller and facilitate communication to ensure a timely resolution in accordance with our return and refund policies.